Packages

1. Acceptance of Terms
By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part, please do not use our services.

2. Services Provided
We offer digital queuing, appointment management, and healthcare software solutions via web and mobile platforms.

3. User Responsibilities
Users must provide accurate information during registration and use the platform responsibly and legally.

4. Intellectual Property
All content including logos, text, software, and graphics are the property of the company and protected by intellectual property laws.

5. Privacy & Data
We respect your privacy. Your data will be handled according to our Privacy Policy.

6. Payment Terms
For paid services, users must agree to subscription fees. Non-payment may lead to suspension of services.

7. Limitation of Liability
We are not liable for any indirect or incidental damages arising from the use or inability to use our services.

8. Modifications
We reserve the right to update these terms at any time. Continued use constitutes acceptance of the new terms.

9. Termination
We may suspend or terminate your access if you violate these terms or use the platform maliciously.

10. Contact Information
For queries, please contact us at info@mconnectz.com.

1. General Support
If you have questions or need assistance, our team is available Monday–Friday, 9 AM – 6 PM IST. Please reach out through the following methods:

• Email: support@mconnectz.com
• Phone: +91 94448 53565
• Live Chat: Available in your dashboard (for registered users)

2. Technical Support
For issues related to logins, dashboards, appointment systems, or APIs:

• Clear browser cache and try again
• Ensure your internet connection is stable
• Check for system announcements or planned maintenance
• Submit a detailed support ticket if the issue persists

3. Feature Requests
We welcome new ideas and feedback. Submit feature requests via:

• Dashboard → Feedback → Suggest a Feature
• Or email us at features@mconnectz.com

4. Onboarding & Training
We offer onboarding for all clients:

• Step-by-step setup guide
• Personalized onboarding (on request)
• Video tutorials in the help center

5. Emergency Support
If you face system-wide outages or urgent issues:

• Call emergency line: +91 94448 53565
• Use priority tag: [URGENT] in email subject

6. Response Times

• Standard queries: within 24 hours
• Priority issues: within 1–2 hours